| Q: | What happens if the package price changes after I have booked my package?
| A: |
Once a package is booked and paid in full, the price is guaranteed. If our prices change, no price amendments will be made to existing bookings.
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| | Q: | Can we extend our stay and what is the cost?
| A: |
Usually yes for up to 30 days. This extension must be done at the time of reservation request. There is
not usually a charge unless the package normally has "weekend surcharges" for air flights. Of course,
if you wish to take additional car rental or hotels, this does cost extra!
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| | Q: | Why is there a single supplement?
| A: |
Tour packages are usually priced on a per person basis. Hence the room cost or car cost is divided by
two people. Therefore if one person goes, he/she has to cover the whole cost of that room or the car rental.
|
| | Q: | Do you offer child discounts?
| A: |
Certain hotels do offer discounts when one child 12 years old or younger shares a room with two
full paying adults. Hotel Only Rates reflect the applicable discount when pricing online. Child
rates are not generally available on our packages and pricing is based on double accommodations.
Hence the room cost or car cost is divided by two people. Families traveling with one child can be
accommodated in a triple room. The cost for the third person is the same as our published price for
two unless otherwise indicated. Families with two children will require two rooms.
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| | Q: | Can I submit special requests with my hotel reservation?
| A: |
All hotel rooms are confirmed on a run-of-the-house basis. Rooms are assigned by the hotel at the
time of check-in. Requests for specific room types; non-smoking, specific locations; street view,
high floor etc. can be requested at the time of reservation but not guaranteed. Room types or special
requests cannot be made or changed after a hotel is confirmed.
|
| | Q: | What kind of room can I expect?
| A: |
Room types and sizes vary depending on the destination. In Europe room sizes are generally much
smaller than American hotels. Single rooms are usually smaller in size than twins and doubles and
have one small bed. Triples are usually a standard twin/double plus a roll away or sofa bed. Upgrades
to superior rooms, executive rooms or suites are not available unless specified under the description
of the package.
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| | Q: | What airline will I fly on?
| A: |
Our air inclusive packages feature air travel on major scheduled air carriers. The airline used for
a particular package is indicated in the package inclusions.
|
| | Q: | Can I upgrade my air ticket to business or first class?
| A: |
Certain airlines do allow us to sell business and first class fares in conjunction with our packages
at discounted rates. If you are interested, please request information at the time of reservation.
Frequent flyer miles and or airline coupons CANNOT be used in conjunction with our airfares for the
purpose of upgrades.
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| | Q: | Will I receive frequent flyer miles from the airline?
| A: |
Generally speaking airlines do not offer frequent flyer miles in conjunction with our discounted tickets. You may inquire directly with the air carrier as to whether frequent flyer miles may be accrued. Europe Express is unable to assist in obtaining miles or credits from the air carrier.
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| | Q: | Can I request advanced seat assignments?
| A: |
Yes, please let us know your request at the time of booking and we will try to assign seats for you.
|
| | Q: | Do you offer air only?
| A: |
Not at this time but you will find our inclusive packages include some of the best fares available.
|
| | Q: | Are any meals included in my package?
| A: |
Please review the inclusions of your package carefully. Breakfast is usually included, where specified
in the package inclusions. This meal varies depending on the hotel but unless specified otherwise will
consist of a continental breakfast. Additional charges for an American breakfast will be charged directly
to you by the hotel.
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| | Q: | What extras will I have to pay for?
| A: |
Any items of a personal nature including but not limited to: phone calls, tips, laundry, beverages, meals
not stated, taxi and bus fares, passport and visa fees etc.
|
| | Q: | Could I be subject to additional baggage charges?
| A: |
Because of changes in restrictions and security concerns, individual carriers on Intra-European flights can have different baggage restrictions than trans-Atlantic carriers.
Intra-European flights tend to be more restrictive on baggage weight and luggage size than transatlantic flight guidelines and could result in excess baggage charges.
In order to make your flights as pleasant as possible, it is important that you check each carrier's baggage restrictions prior to flying.
|
| What Do I Need to Travel?
| Q: | Do I need a passport and visa?
| A: |
It is the sole responsibility of each passenger to obtain the necessary documents for travel,
not excluding passports and visa. For U.S. citizens, usually a valid passport only is required;
however, some destinations do require a visa. Visa requirements do change without notice and vary by
nationality. It is your responsibility to check if a visa is required.
We recommend using VisaHQ as a simple and reliable source for this process.
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